GDPR, Privacy & Cookie Policy

GDPR, Privacy & Cookie Policy

Effective date: 20.11.2025
Website: www.sinteo.co.uk
Company: EUROZAHN s.r.o. (SINTEO Dental CAD/CAM Centre)
This document outlines how we collect, use, secure and process personal data in accordance with UK GDPR, the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

1. Introduction

SINTEO (“we”, “us”, “our”) is committed to protecting the privacy and personal data of our clients, partners and website visitors.
This policy explains how we handle:

  • personal data (UK GDPR)
  • custom-made device data
  • electronic communications and cookies (PECR)

By using our website or submitting data to us, you agree to the practices described below.

2. Data We Collect

We may collect the following categories of personal data:

a) Client & Contact Information

  • Name, email address, phone number
  • Laboratory or clinic details
  • Delivery/billing details

b) Case-Related Data

  • Intraoral scans, STL/OBJ/PLY files
  • Photos or patient-related identifiers (initials only)
  • Prescriptions and design instructions

c) Website & Technical Data

  • IP address (anonymised where possible)
  • Browser type and settings
  • Cookie preferences
  • Analytics data (with consent)

d) Communication Data

  • Emails, messages, submitted forms
  • Enquiries and support requests

We do not process full patient names unless explicitly provided by the customer (which is discouraged).

3. Purpose of Processing

We process data only when necessary for:

  • Manufacturing custom-made dental devices
  • Communicating with laboratories and clinics
  • Order management, shipping and invoicing
  • Regulatory compliance (MHRA, UKRP, record retention)
  • Improving service quality
  • Website analytics (with consent)

4. Legal Basis for Processing (UK GDPR)

We process personal data on the following lawful bases:

  • Contract performance — to manufacture and deliver dental devices
  • Legal obligation — compliance with MHRA, medical device record retention
  • Legitimate interest — ensuring product quality and customer support
  • Consent — for cookies, analytics and marketing communication

5. Sharing of Data

We never sell personal data.

Data may be shared with:

• UK Responsible Person (UKRP)

Required for MHRA regulatory compliance.

• Shipping and logistics partners

To deliver orders.

• Regulatory or legal authorities

Only when legally required.

• IT and cloud service providers

Who support secure storage and processing.

All partners are vetted and GDPR-compliant.

6. Data Retention

In accordance with UK medical device regulations:

  • Technical, manufacturing and patient-related data is stored for 10 years.
  • Emails and communication logs are retained for regulatory and quality assurance purposes.
  • Website analytics data is retained according to cookie settings.

When the retention period ends, data is securely deleted or anonymised.

7. Data Security

We implement the following security measures:

  • Encrypted data storage
  • Restricted access (authorised personnel only)
  • Secure cloud infrastructure
  • Regular backups
  • Strong internal confidentiality agreements
  • Cybersecurity monitoring and firewalls

8. Your Rights Under UK GDPR

You have the right to:

  • Request access to your personal data
  • Request correction of inaccurate data
  • Request deletion (unless legally required to retain)
  • Request restriction of processing
  • Request data portability
  • Withdraw consent for non-essential cookies

To exercise your rights, contact us at:
hello@sinteo.co.uk

9. Cookie Policy (PECR-Compliant)

9.1 What Are Cookies?

Cookies are small text files stored on your device when visiting our website.

9.2 Types of Cookies We Use

a) Strictly Necessary Cookies (No consent required)

Used for security, session management, cookie settings.

b) Analytics Cookies (Consent required)

Used to improve website performance (e.g., Google Analytics with IP anonymisation).

c) Functional Cookies

Enable enhanced features such as embedded media.

d) Third-Party Cookies

Set by external providers (videos, maps, etc.).

9.3 Managing Cookies

Visitors can:

  • Accept or reject cookies through the cookie banner
  • Change settings anytime
  • Manage cookies in browser preferences

Disabling some cookies may affect website functionality.

10. International Transfers

Data stored within cloud services may be transferred outside the UK.
Transfers are safeguarded via:

  • UK-approved adequacy decisions
  • Standard Contractual Clauses (SCCs)
  • Equivalent protective measures

11. Changes to This Policy

We may update this policy to reflect legal, technical or operational changes.
The latest version will be available at www.sinteo.co.uk/.

12. Contact Information

For privacy matters:
hello@sinteo.co.uk

For general enquiries:
hello@sinteo.co.uk

For regulatory matters:

ADVENA Ltd UK
Pure Offices
Plato Close
Warwick CV34 6WE
United Kingdom

T: +44 1926 800 153

E: info@advenamedical.com

Registered in England and Wales 3517275
VAT NO. GB 702 5900 65

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