General Terms and Conditions

Terms and Conditions | SINTEO Dental CAD/CAM Centre

These Terms & Conditions (“Terms”) govern all orders, services and products supplied by SINTEO (“we”, “us”, “our”) to dental laboratories and dental clinics (“you”, “the customer”). By placing an order with SINTEO, you agree to these Terms.

1. THE SCOPE OF THE TERMS AND CONDITIONS

SINTEO manufactures custom-made dental devices including, but not limited to, zirconia, PMMA, composite restorations, CoCr frameworks, implant abutments, temporary prosthetics, 3D printed models and CAD design services.
All devices are intended exclusively for professional dental use.

2. ORDERING PROCESS

2.1. Orders must be submitted with complete digital files (STL/IOS scans) and clear instructions regarding design, material, shade and restoration type.
2.2. Any missing information may delay production.
2.3. Complex cases may require design approval before manufacturing.
2.4. By submitting an order, you confirm that all patient data has been collected with lawful consent under GDPR/UK GDPR.

3. TURNAROUND TIMES

3.1. Standard production time is typically 3 working days.
3.2. Turnaround times start only after complete information and suitable files have been received.
3.3. Express production may be available at an additional fee.
3.4. We do not guarantee delivery dates, as delays may occur due to shipping or technical issues.

4. SHIPPING AND DELIVERY

4.1. Products are shipped using reputable carriers.
4.2. Shipping times vary and are outside our direct control.
4.3. Risk of loss passes to the customer upon dispatch.
4.4. Tracking information is provided when available.

5. PRICES AND PAYMENT TERMS

5.1. Prices are listed in GBP unless stated otherwise.
5.2. Payment terms are 14 days from invoice date unless agreed in writing.
5.3. Late payments may result in production suspension.
5.4. All goods remain the property of SINTEO until payment is received in full.

6. QUALITY AND WARRANTY

6.1. All devices undergo full quality control before dispatch.
6.2. SINTEO warrants that all custom-made devices are manufactured according to your specifications.
6.3. Due to the nature of custom-made devices, they cannot be returned for credit unless defective.
6.4. Warranty does not cover:

  • incorrect prescriptions or instructions
  • inadequate clinical preparation or scanning
  • inappropriate material selection
  • patient-related factors beyond our control

7. COMPLAINTS AND REMAKES

7.1. Complaints must be submitted in writing within 5 working days of receiving the product.
7.2. Supporting files, photos or scans may be required.
7.3. If a manufacturing fault is confirmed, a remake or credit may be issued.
7.4. If the error originates from the customer (design, scan, prescription), remake fees may apply.

8. REGULATORY COMPLIANCE

8.1. SINTEO is registered with the MHRA as a manufacturer of custom-made dental devices.
8.2. A UK Responsible Person (UKRP) oversees compliance for products placed on the UK market.
8.3. Custom-Made Device Statements are issued for all applicable devices.
8.4. All technical and patient-related data is retained for 10 years as required by law.

9. LIMITATION OF LIABILITY

9.1. SINTEO is not liable for indirect or consequential losses, including clinical chair time, patient dissatisfaction, or additional treatment costs.
9.2. Maximum liability is limited to the value of the specific product in question.
9.3. The customer bears full responsibility for clinical decisions, treatment plans and patient outcomes.

10. DATA PROTECTION

10.1. We process personal data in accordance with UK GDPR and the Data Protection Act 2018.
10.2. All staff are bound by confidentiality agreements.
10.3. More details can be found in our Privacy Policy.

11. INTELLECTUAL PARTY

11.1. All CAD designs remain the property of SINTEO unless agreed otherwise.
11.2. Designs may be archived for quality, regulatory and legal purposes.

12. GOVERNING LAW

These Terms are governed by and interpreted in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the UK courts.

13. CONTACT INFORMATION

For any questions regarding these Terms:
Email: hello@sinteo.co.uk
Phone (UK): +44 07763 394934
UKRP:

ADVENA Ltd UK
Pure Offices
Plato Close
Warwick CV34 6WE
United Kingdom

T: +44 1926 800 153

E: info@advenamedical.com

Registered in England and Wales 3517275
VAT NO. GB 702 5900 65

These general terms and conditions come into force on 1/ 1/ 2026.I agr

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